Authorized hotline
Official number: 16062 Available 9 AM to 9 PM Saturday–Friday with same-day service in Greater Cairo
Call now Service line active now
Premium Smeg Authorized Service Hotline
The official hotline (16062) for the exclusive authorized dealer — call now to book a factory-trained technician visit the same day in Greater Cairo (EGP 300–350 visit fee), with genuine parts and 6-month written warranty.
- Reply within minutes Expert team available Saturday–Friday
- Same-day in Greater Cairo 24–48 hours in other regions
- Fully transparent pricing EGP 300–350 visit + genuine parts
How to reach the official dealer
Three official ways to contact the exclusive Smeg authorized dealer — choose what works best for you.
WhatsApp direct
Prefer messaging? Send a photo of the fault and model on WhatsApp and we'll reply immediately with a price quote. Messages answered during business hours
Send appliance detailsFor formal complaints, inquiries, and warranty matters info@smeg.agent-site.com We reply within 24 hours
Send formal inquiryOfficial dealer working hours
The authorized dealership is open all week — Friday has different hours. Same-day service in Greater Cairo.
- Saturday 9 AM – 9 PM
- Sunday 9 AM – 9 PM
- Monday 9 AM – 9 PM
- Tuesday 9 AM – 9 PM
- Wednesday 9 AM – 9 PM
- Thursday Today 9 AM – 9 PM
- Friday 1 PM – 9 PM
WhatsApp is available 24/7 for appointment booking — we reply during business hours with service details and pricing.
Authorized coverage areas
The official dealer covers all of Greater Cairo (same-day) plus governorates, Delta, and Upper Egypt with reliable in-home service. 95% of repairs completed in a single visit.
Greater Cairo
Same-day — EGP 300–350- Cairo, Giza, Qalyubia
- 5th Settlement, Sheikh Zayed
- 6th of October, Nasr City
- Maadi, Zamalek, Heliopolis
- Mohandessin, Dokki
- Nile, Doki
Delta & Canal Zone
24–48 hours- Alexandria
- Delta: Mansoura, Tanta, Zagazig
- Damietta, El-Mahalla
- Canal Zone: Port Said, Ismailia
- Suez, Al-Tur
Upper Egypt
48–72 hours- Beni Suef, Minya
- Asyut, Sohag
- Qena, Luxor
- Aswan
- WhatsApp for inquiries
Head office location
You're welcome to visit our office, or we can come to your home.
Quick answers about authorized service
Frequently asked questions from our official Smeg authorized dealer customers.
What is the authorized technician visit fee?
The visit fee is EGP 300 (or EGP 350 for refrigerators and built-in appliances) and includes full inspection and diagnosis by a Guastalla-trained technician. The cost is fixed and disclosed upfront; we quote genuine parts prices before any repair. Every invoice includes a 6-month written warranty.
When does the technician arrive in Cairo and other regions?
Greater Cairo: same day for requests before 12 PM (same-day visit), later requests next morning. Delta & Canal Zone: 24–48 hours. Upper Egypt: 48–72 hours. We confirm the appointment by message before arrival.
Is repair done at home, or do I transport the appliance to a workshop?
95% of repairs are completed in-home in a single visit — the technician arrives with all tools and genuine Smeg parts from official warehouses. Very rare cases (refrigerator motors, etc.) may need a workshop — we'll inform you in advance.
How do I book in advance and trust the appointment will be kept?
Call (16062) or WhatsApp us to get an official booking confirmation with appointment time and price. The technician arrives on schedule — if delayed for any reason, we notify you beforehand. We maintain a 95% appointment punctuality record.
Ready for certified service? Call now
A Guastalla-trained technician arrives same-day in Greater Cairo — with 100% genuine parts and 6-month written warranty registered with Smeg Egypt.
Hotline 16062 Message on WhatsApp